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Duplicator - FAQs

On this page are some common FAQs for the WordPress Duplicator. Also included are brief sets of troubleshooting solutions to get you going.

Wordpress Duplicator ©lifeinthegrid.com   |  

Sections

1. Package: Covers package creation and the process involved in bundling your WordPress site.
2. Installer: Install time covers re-deploying your via the installer.
3. Troubleshoot: Various troubleshooting issues and basic items to follow in order to get your site duplicated.
4. Resources: Additional links and information to help with smoother migrations.

Please read and review the changelog as it has important update notes and security recommendations.

1. Package
 

    Using Duplicator
  1. What does the Duplicator actually do?
    The Duplicator puts all or a selection of your WordPress files and a scripted copy of your database into a single zip archive called a package. Then you can download the package along with an installer.php (package set) to a different location where you can redeploy your site.
  2. How do I exclude directories from being packaged?
    Open the options dialog and click on the package tab. In the directory filter input field paste the full path of the directory(s) you want to exclude. You can separate additional exclusion paths with a semicolon. This process can be useful if you have large files such as images or videos that you don't want to package. In order to speed up the package creation process you can exclude directories such as your wp-contents/uploads folder. Then you can manually move that data when the time is right.
  3. Does this plugin work with Multi-Site or MU?
    No. The plugin has not been configured to check for all the directives of a Multi-Site install.
  4. How do I check my servers compatibility with the Duplicator?
    Click on the 'System Check' button in the toolbar and a report will open and show you the status of your system. The following are system checks that are performed before package creation can take place.

    • SYS-100: File Permissions
      • Paths that are listed in this section should have permissions of 755 for directories and 644 for files. On some hosts the permission set requires 777. Setting items to 777 is a security issue and should only be set temporarily. Please avoid any hosting company that requires this kind of setup. See the Duplicator Approved Hosts page for a list of approved hosting providers.

      Also be sure to check the Owner/Group settings and validate they are correct and match other successful directories/files that are accessible. For more details contact your host or visit their help pages for more information on how they implement permissions and group settings.Also see: 2. Installer - I'm getting permission errors what should I do?

    • SYS-101: Reserved Files
      • If this check fails then a reserved file was found in the WordPress root directory. The following are reserved file names installer.php, installer-data.sql and installer-log.txt. In order to archive your data correctly please remove any of these files from your WordPress root directory. Then try creating your package again.

    • SYS-102: Zip Archive
      • The ZipArchive extension for PHP is required for compression. Please contact your hosting provider if you're on a hosted server.
      Duplicator says that the Zip archive extension fails, however my host says it's enabled. What should I do?

      The Duplicator uses the following PHP ZipArchive class and if its not found then processing can't be performed. Be sure your host is looking at the same thing as there are several versions of doing Zip compression in PHP. Have your host visit the link above for instructions on how to enable the Zip Archive class. If this is something they won't perform on your behalf here is a list of excellent hosting provider that will enable or already have it enabled for you. Some users have seen successful ZipArchive detection when they asked their host to update to PHP 5.3 or better.

      Also see: 4. Resources - Working with PHP ZipArchive

    • SYS-103: Safe Mode
      • Safe Mode needs to be disabled in order for the Duplicator to operate correctly. Please set safe_mode = Off in you php.ini file. If you're on a hosted server and don't have access to the php.ini file then you will need to request this setting be updated.

    • SYS-104: MySQLi Support
      • In order to complete an install the mysqli extension for PHP is required. If you are on a hosted server please contact your host and request that mysqli extension be enabled. For more information visit: http://php.net/manual/en/mysqli.installation.php


    5. Common Package Issues
  5. What if I see "500 Internal Server Error"?
    These errors are very general and usually mean you need to do additional research. You can start by following these steps:
    • Validate System Checks (see above)
    • Check the create log by clicking on the 'Show Create Log' button in the toolbar.
    • Check your server error log. In your cpanel look for something like "Error Logs". Match up the correct time stamp in the error log with the time for which you were attempting to use the Duplicator. Error messages can be vague so try to Google for the error message to find a possible fix. If you’re not up to looking around at log files then email your hosting provider and let them know you are getting “Internal Server Errors”. A good hosting provider will help you diagnose any problems!

      • Also see: 3. Troubleshoot - I got an "Internal Server 500" message what should I do?
  6. What is an Open Base Dir error or "open_basedir restriction in effect"?
    This problem happens mostly on shared networks. In short it limits file access for PHP scripts to a designated directory. Your hosting provider will have to disable ‘open_basedir’ on your server or for you directory.
    In this case either of the following solutions would work.
    1. The host should disable the restriction
    2. Or the host can add the ‘concerned folder path’ to the list of allowed folders.
    The package process may still work if this check fails, however because this setting tends to introduce other possible side effects its desired to have it disabled.

    Here are some additional resources for this topic:
    PHP.net | Stackoverflow Thread
  7. What if the log stops during the table creation process?
    If you are trying to create a package and the package log suddenly stops on a table and you see something like:
    ...
    02:55:06 done: wp_posts
    02:55:06 start: wp_stats (1435897)
    followed by no additional logging, then the SQL generation has failed. There are few things you can try.

    1. Run a repair and optimize on the table, this can be done by going to your cpanel and opening the phpmyadmin tools then running both repair and optimize on the table.

    2. If the problem still persists after step one and you have the max time and max memory settings from the options dialog high, then you may have to temporarily backup the table and remove it for the process to continue. Then manually reimport the table.

    Recommendation 1: Most tables that we see fail tend to be tables that gather statistical data. They to tend to have records into the millions. We strongly recommend to our customers to use free tools like Google Analytics instead of a WordPress stats plugin. These custom plugins tend to slow your site down with additional database requests and many of them don't even come close to the reporting capabilities of tools like Analytics which has almost no performance impact on your site.

    Recommendation 2: Another common cause for large tables not being able to finish processeing boils down to the configuration of the server itself. If your host will work with you to increase the timeout or script processing, then we highly recommend these approved hosts which will allow your scripts to finish running.
  8. Cache plugins should be temporarily disabled.
    Many of the popular cache plugins have been known to create issues when you go to create a package and re-install your system. It is highly recommended that you turn off all caching plugins while creating your package.

2. Installer
 

    Pre-Install
  1. How do I launch the installer?
    Copy both the package and the installer file (installer.php) to a folder where your web server can process the files. Make sure the directory they are copied to have the correct permission and is not ready-only. Then open a web browser and browse to the installer.php file.
  2. Why does browsing to the installer.php show text/code, prompt for download or have errors?
    When you open a web browser and browse to the installer.php file such as http://yourserver/installer.php you are asking the web server to process the PHP file. If you see a bunch of text and code then the web server you placed the installer file on is not setup correctly or not setup at all. In order to run WordPress you will need a web server such as Apache, PHP and a database like MySQL. For instruction on how to setup your own WordPress server see this article.

    The simple fix most of the time is to find and open the httpd.conf or .htaccess file and add the following line:
    AddType application/x-httpd-php .php .htm .html
    AddHandler x-httpd-php .php .htm .html

    It will be different on your setup so google whatever platform your using XAMPP/MAMP/SUSE etc. along with the term AddType php and there should be some posts that explain exactly how to set it up.

    If the installer has other issues such as not being able to submit data then make sure you are not forcing specific php handlers. Some hosts will have a line in .htaccess file such as:

    AddHandler application/x-httpd-php5s .php

    Comment out this line by adding a # sign in front.

    Additional Search Links:
    Thread | Google | WordPress Forums
  3. Do you need to install WordPress on your server before installing a package?
    No. You just need to make sure it has PHP, Apache and MySQL. If your on a host then you will need to manually create the database using a tool like phpMyAdmin.
  4. How long should I wait for the installer to run?
    The installation process may take a few minutes (never hours) depending on the speed of your system and the size of your content. On systems with compression (gzip) enabled you may just see a white screen while you browsers wait icon spins. Be patient and for the process to complete. Once the installation starts an install-log.txt file is created in the same directory as the installer.php and package file. You can open up this file anytime during the install and see the progress of the install. However you will have toclose the file to see the entire process. If your install doesn't complete successfully please submit a support ticket.
  5. My Server doesn't have PHPs ZipArchive or I'm get ZipArchive errors can I still install a package?
    In order to create a package your server must have PHPs ZipArchive. To install a package your server does not need this feature. Follow these steps to manually extract your package:
    1. Place the installer.php & package.zip in an empty directory on your web server
    2. Open a file browser or cpanel file browser and navigate to the package.zip file
    3. Extract the contents directly into the same directory as the package.zip file
    The manual extraction process must place the wp-config.php in the same directory as the installer.php file. Moving the wp-config.php to the same location as the installer will not resolve this issue, it must be extracted in context with all the other files and directories.
    4. Open a web browser and browse to the installer.php
    5. Check the box 'Manual Package Extraction' under 'Advanced Options' and click install
    Also see: 4. Resources - Working with PHP ZipArchive
  6. I can't connect to my Database what should I do?
    If your on a hosted server you will need to contact your hosting provider to make sure your using the exact credentials they provide. Many hosting providers have different schemes for how to connect to their databases. You will need to validate what rules they use on their servers. For the fastest response just connect with them via a chat channel or give them a call and ask them. Here are the help files to some of the major providers:
    Also see: Troublshooting Database Issues
  7. I'm getting permission errors what should I do?
    If you run into any message that says something like "A file permissions error has occurred. Please check the permissions on the script and the directory it is in and try again." then you will need to validate the permisions and owner/group on your server. For a detailed overview on permission configuration in WordPress see this article.

    8. Post-Install
  8. Everything installed but I keep getting redirected to another URL or 404 errors.
    This is most likely being caused by a redirect somewhere on your server. Here are several places a redirect can be triggered from:
    - A .htaccess file, wp-config.php or functions.php
    - A redirect plugin you may have installed
    - Inside an html file via a meta refresh tag or a JavaScript redirect.
    - Some cpanels allow for redirects.
    - Follow these steps for fixing perma links.

    - Check the "View Install Report" on the final step of the installer it will provide clues to items that may have not been processed completely
    There are a ton of tools online to test URL redirects, just Google for it. If your testing on a localhost you can find tools online that will help. Here is a simple spreadsheet tool that will do the trick.

  9. What is my WordPress admin password?
    - Your password will be the same as the site you duplicated.
    - If you need to reset the password here are some instructions
  10. The WordPress Installer keeps showing up after I install.
    This behavior should NOT happen and is usually caused by either corrupted database or data that was not transferred properly. Here are a few things you can perform if you see this issue
    - Run a repair and optimize on your database.
    - Try to run the installer again (see question above)
    - Check your wp_options table and make sure the data is correct
  11. Some of my data did not update or its missing after install, what should I do?
    If your using plugins like 'All in One SEO' or other plugins that hijack your site title then you will need to manually update your plugin. With over 50,000+ plugins available for Wordpress it is impossible to know what they all do and how they store data. Some minor modification may need to be made after your done with installation. If you submit a support ticket with the plugin you know has missing data, then we can add it to our list of plugins to validate against.
  12. How can I retry the install?
    Follow these steps:
    1. Remove all files and directories from where you just installed your site (except the installer and package file).
    2. Hit your web browsers back button or browse to the installer.php file again.
    3. Run the installer again.

  13. I'm having some issues on my MAC what might be the problem?
    In MAC systems you can automatically unzip files when download is complete on some browsers. This will cause issues with the Duplicator because the installer looks for a zipped up package file. To turn this feature off in browsers like Safari please follow these steps: Go to: Preferences > General > Open Safe files after downloading -- leave this box unchecked.

3. Troubleshoot
 

    Log files
  1. How do I read the Package Log?
    The Package log shows every step of the package creation process. Follow these steps to properly see the log in action:
    1. In the Admin Dashboard click "Show Create Log" button to open a log status window
    2. Go back to the Dashboard Admin and click the "Create Package" button
    3. Reopen the log window and click 'Refresh' to see status of the package as it's being created
    4. Large packages may take several minutes use "Auto Refresh" to monitor the log
  2. How do I read the Installer Log?
    The Installer log (installer-log.txt) shows every step of the installation process. Follow these steps to properly see the log:
    1. On the installer.php file fill in the required inputs and click the install button
    2. Click on the installer-log.txt link at the top of the final screen in the installer
    3. This file can also be found in the same directory as the installer.php and package.zip files after attempting an install
    Help Tickets: If you're working with support on a problem copy the log results into the help ticket message. Please do not post any of the log data on forums like WordPress.org as it contains sensitive data.

    3. Common Issues
  3. What things can I do to validate my System is compatible with the Duplicator?
    • Validate System
      • Click the 'System Check' button in the toolbar. For items that don't pass click on the link to show more details.

    • Check Disk Space
      • If the package creation process stops and the error log does not provide additional details, then check that enough disk space is allocated to back up your site. On most hosted servers check your cpanel for disk allocation.

    • Disable Cache Plugins
      • Be sure you have disabled all cache plug-ins. This will ensure that you don't archive any cached content. It is also recommended to exclude any cache folders, which can be set in the "Directory Filter" input box found on the options dialog package tab.

    • Clear Browser Cache
      • Be sure to clear out your browser cache and refresh the plug-in page.   You can clear your browser's cache by hitting control + F5.  Sometimes you will manually need to go into the browsers settings and clear it manually.

    • Check logs
      • Review logs by clicking on the 'Show Create Log' button in the toolbar. When submitting a ticket please always include the log file.

    • Contact Hosting Provider
      • Many issues that arise while using the plugin tend to be related to how a server is configured. It's impossible to know all the various configurations a system might be in. Many issues with the plugin reside around permission issues or disk quotas. Please also work with you hosting provider if you run into issues, as they will be able to more promptly help you address your issues.
  4. Common issues with WAMP, XAMPP, MAMP and CPanel
    Basic support does not include help with setting/configuring a web server or development environment. Because these types of issues can consume huge amounts of time and don't directly help the development effort of the plugin we unfortunately cannot help with these issues.

    While we would love to help you get your system up and running, we physically just don't have the bandwidth with all of the requests for help we get regarding these issues. We have tried our best to put together some resources that will get you started...

    Below are some very helpful links that will help you get going with custom development environments. We are also available for one on one mentoring via or premium services.

    XAMPP Resources
    - View the Website
    - Ask a question on the Forums
    - Review this WordPress item Install Basic XAMPP
    - Watch this video localhost your wordpress
    WAMP Resources
    - View the Website
    - Ask a question on the Forums
    MAMP Resources
    - View the Website
    - Ask a question on the Forums
    CPANEL Resources
    - View the Website
    - Ask a question on the Forums
    - Resolving Permalink Problems
    - If all else fails consider trying to Google for the issue your having.
  5. I got an "Internal Server 500" message what should I do?
    Internal server errors are generic in nature and difficult to isolate without looking at your server logs such as PHP or Apache. Typically these errors are related to file permissions, ownership rights or a server that is not configured to use correctly. Here are a couple of actions you can take:
    1. Check that your system is configured with the base requirements. This can be done by opening "System Checks Dialog". If everything is green then proceed to step two.

    2. Check your server error log. Open your control panel (cpanel) on your hosting providers interface. Look for a link to something like "Error Logs" and open it. Be sure to match up the correct time stamp in the error log with the time for which you were attempting to use the Duplicator. Sometimes the error messages can be vague so you might have to Google for the actual error message.

    3. If you’re not up to looking around at the log files then email your hosting provider and let them know you are getting “Internal Server Errors”. A good hosting provider will help you diagnose the problem and you should be on your way!

    If you can pinpoint the error yourself, feel free to submit a help ticket and I'll see if I can help find a solution. As always some of these issues just take a little time and patience and you should be able to get your site Duplicated.
    When testing the Duplicator we use a series of approved hosting providers that work well with the plugin.

    Also see: 1. Package - What if I see "500 Internal Server Error"?

  6. Why are some or all of my links are not working?
    - Check out the write up on permalinks at Wordpress.org.
    - Check to see that you don't have hot-linking enabled. For cpanel users here is a quick rundown.
    - Check your wp-config.php to make sure you don't have global parameters set which point to an old url
    - Validate you don't have any plugins installed that mess with how your URLs work.
    - Check the install report on step 3 of the installer and make sure no errors or warnings were found
  7. Why do I get a blank screen on plugin-dashboard/wp-admin/main site?

    With millions of possible configurations it's impossible for the Duplicator to catch them all during a migration. If you see a blank screen it can be related to some of the issues below. Also it's important to isolate the area that you're seeing the blank screen and do a bit of research on the web to see what might be causing the issue.

    For example if your wp-admin (WordPress administrator) comes up blank then it will be best to do a quick Google of the issue. Searching for something like “wp-admin comes up blank” will help point you in the right direction and get you an answer much quicker.

    Consider trying these options or see the info in green below:
    1. UPDATE: Be sure your using the latest version of the plugin and WordPress.
    2. WP TROUBLESHOOT: Check the WordPress Troublshoot Codex
    3. CHECK THEME: Change to a new theme really quick to make sure the theme and plugin are not having a conflict. This usually isn't the case but it is a good sanity check.
    4. VALIDATE PLUGINS: Try to disable all other plugins temporarily and see if the issue persists. If it gets fixed then you will have to manually enable each plugin till you see where the plugin conflict may be occurring.
    5. CHECK BROWSER: Open another web browser and see if the white screen still shows. If not then it may be a browser cache issue. You can usually fix this by holding down ctrl+F5 or manually deleting your browser cache.
    6. LOGIN/LOGOUT: Try to login or out of your admin to check and see if your session maybe got messed up.
    7. CACHE PLUGINS: Clear all your cache plugins. Sometimes they can cause issues.
    8. PERMISSIONS: Check the permissions on plugins files. Directories should be 755 and files should be 644. Also validate the group/owner is the same as other plugins that work.
    9. LOGS: Check the php error logs and javascript error logs and see if there are any clues there and then google those...

    Wordpress JQuery Issues

    This actually is an isolated issue on some wordpress installs and it deals with how load-scripts.php (a core wordpress file) is working. If you check your browsers debug window it will show if this is the issue. In Chrome you can isolate this issue by doing the following:

    1. Right Click anywhere in your wp-admin when the Duplicator dashboard is loaded. Go down to 'inspect element' this will open Chromes developer tools. Click on the 'Console' button at the very top.
    2. Now refresh the blank duplicator page, and you will see a 404 error on the load-scripts.php page. If you see the 404 error then it means your wordpress update was effected. If so there are several causes for the error.

    Here are some workarounds that people have told me works:
    [Work Around 1]   [Work Around 2]   [Work Around 3]   [Work Around 4]  

    Others have just updated following these instructions: Try re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Also if you google "load-scripts.php 3.5 'jQuery is not defined'" then you will find several solutions.
  8. What should I do when I see a warning in the log about " disk quota issues"?
    - Check your disk quota on some of these popular systems
    [GoDaddy] [cPanel Systems]

    If your not sure about your Disk Quota contact your host. Typically they will give you a canned response like you have "unlimited space" which is typically just marketing chatter used to get people to purchase accounts and get off the phone with you quickly. The truth is a quota is placed on every account according the the Terms and Conditions of the account.

    Many cPanel accounts give you an unlimited number (again marketing chatter) of domains you can setup. With each domain they create a new directory and cPanel silo for that domain which usually has a quota on how much space you can allocate to that directory see the link above.

    Most web hosts control panels will have a progress bar on the main dashboard that shows how much space you have for the specified domain. If your not using a cPanel setup ask your host where you can find out your disk quota, don't settle for your account is unlimited response

    So in short try to get a real answer from your host and if they still give you a canned response then try to upload a file which should be 5 times the size of your 'Pre-Scanned' site size. So if the pre-scan shows 50MB then try to upload a file that 250MB add see if it allows the file to upload. If it does not then you definitely have a disk quota issue.


    9. Timeout Issues
  9. I see this error: "Allowed memory exhausted" what should I do?
    This issue will occur when your server or hosting provider limits PHPs ability to use additional memory. You can try the editing the .htaccess, php.ini or wp-config.php files. If none of these options work then you will need to contact your hosting provider and see if they provide another option.

    Edit your .htaccess file in your WordPress root
    <IfModule mod_php5.c>
        php_value memory_limit 2000M
    </IfModule>

    Edit the php.ini setting to this:
    memory_limit = 2000MB

    Edit your wp-config.php file and add this:
    define('WP_MEMORY_LIMIT', '2000M');
    This option would apply only to creating a package

    For the first two options on some system the web server will have to be restarted. Please contact your host for details.
  10. Timeout Issues. Is there anything I can do?
    - Timeouts are spotted by log files that don't complete. All log files will have text at the end saying it is finished.
    - Be sure you have not ran out of disk space on your server, this is a common reason why some package creations fail.
    - Some hosts just won't allow long running processes. For a list of hosts that will click here

    The quickest way to resolve a timeout on your server is to contact your hosting provider or server administrator and see if they offer a way for the PHP processes to run longer than the default timeout of 60-120 seconds. Many hosts offer a way to make this happen and you will need to consult their documentation. On some hosts you can place the following inside a .htaccess file in your web sites root folder or inside the plugins/duplicator folder.

    php_value max_execution_time 0  
    0 means no limit

    Timeout Workarounds
    - Try to exclude large files such as movies, large images or other backup files (like .zips or .tar files) from the options dialog
    - One approach is to exclude your wp-content/uploads folder. Be sure to include the full path to this folder in the directory filters option. Then after the install is complete at the new location you can manually copy/FTP those files back over.
    - If your running into timeout issues on the installer.php file then consider "Manual Extraction" mode. See the User Guide.

    Also see: What if the log stops during the table creation process?
    Also see: Alternative Backup Solutions to the Duplicator?
    Also see: What should I do when I see a warning in the log about " disk quota issues"?

    11. Permission & System Issues
  11. I get an error/warning about permissions what should I do?

    Because there are so many different permutations on how a server can be set up we don't teach end users how permissions work. It can be difficult to understand how a particular hosting company or personal web server might need to be configured. The best way to alleviate permission issues is to have a general grasp of how permissions work. Check out this article for a full rundown on how permissions can be set up in WordPress and then consult your hosting company or personal web servers documentation.

    Permission Tips:
    - Temporarily set your permissions to 777 on the areas where you are seeing errors to see if you can get past the issue.
    - Check the owner/group of the PHP process your system runs under and make sure it has the correct permissions.
    Please contact your hosting provider more details on this issue if your not familiar with the concepts.
    - Some hosts don't let you change permissions of the root directory consider trying /public_html
    Check with your host to find out where you can update the permissions for PHP to read/write files

    There is no additional code we can add or change to get permission to work in your Environment should you receive a permission error. The plugin uses standard PHP calls for accessing the file system. If the PHP process that runs under your web server is unable to access a file or folder it’s because PHP does not have enough privileges. You will need to modify your permission setting to get the plugin to work. Because there are so many different possible configurations, web-servers and operating systems you will need to consult the documentation of your hosting provider or your personal web server you’re using. One of the most helpful places to check is the forums for these particular services and software as permission issues is what they are used to dealing with.


    Also see: I'm getting permission errors what should I do?
    Also see: User Guide Videos: Windows to Linux & Permission Modifications
  12. Working with PHP ZipArchive
    For creating Packages the Duplicator requires the ZipArchive class to be installed and working. For installing a package it is not required. Below are instructions for getting the ZipArchive working in your environment if it is not already setup.

    ON HOSTED SERVERS
    Just contact your hosting provider and tell them you want PHP with Zip support so that the "ZipArchive Class" will work. If they don't know what your talking about or will not enable it then I would suggest getting a new hosting provider. This is a very common feature and is available on almost all shared hosting environments. Please view the following link for a list of approved hosting companies that we personally recommend for working with the Duplicator.

    ON YOUR COMPUTER
    On your own computer you will to to make sure the Zip extensions are enabled for PHP. Check your php.ini file for the following:
    On Windows: extension=php_zip.dll
    On MAC and Linux: extension=zip.so
    PC (XAMPP, WampServer, ect...) resources:
    PHP manual | XAMPP Forums | WampServer Forums | Google

    MAC (MAMP) resources:
    PHP manual | MAMP Forums | Article | Article | Thread

    Also see: 1. Package - SYS-102: Zip Archive
    Also see: 2. Installer - My Server doesn't have PHPs ZipArchive...

    13. Database Issues
  13. I am trying to connect to localhost and it's not working!
    Localhost doesn't always work, so you need to point directly to your database. Often it's something like mysql.yourname.com or mysql.hostingcompanyname.com. If you ask your hosting provider they can point you in the right direction.
  14. I know my host name is correct, and I still can't get it to work!
    Double check your username and password...then triple check them. This is one people often overlook, or check so quickly they don't even notice their mistake. Not only do you need to check that they are correct, you should make sure they have the correct permissions for what your script requires. For example, a read only user can't add data to the database... they would also need write privileges.
  15. Additional Database Connection Troubleshooting tips:
    - The database or database user has not been created
    - The database user has not been assigned to the database
    - The database user does not have the correct permission levels
    - Contact your hosting provider for the exact required parameters

    Also see: I can't connect to my Database what should I do?
  16. I see this error: "One or more database tables are unavailable. The database may need to be repaired."
    Execute the following sql statement (you can use phpmyadmin):

    Make sure the option_value for the option_name 'siteurl' is literally 'siteurl'.
    Replace 'YOUR_SITE_URL' with a valid url:
    UPDATE wp_options SET option_value='http://YOUR_SITE_URL' WHERE option_name='siteurl'

    If you still have issues you can try the following in your wp-config.php file and set define(‘WP_ALLOW_REPAIR’, true);
  17. The answers above are not what I'm looking for any other ideas?
    Consider searching through the MySQL forums or doing a general search at wordpress.org

    Also see: I can't connect to my Database what should I do?
    Also see: What if the log stops during the table creation process?

4. Resources
 

  1. How can I help contribute to the plugin?
    Help Localize
    Just download PoEdit and follow these instructions. Then submit the the .mo and .po files to us.

    Help Test
    Every time a release is pushed, it's beneficial to have additional testers. If you would like to help test the plug-in before it's pushed the global WordPress community. Send us an e-mail and we'll add you to the beta testers list.

    Marketing
    If you're capable of making professional videos/screencasts or have marketing ideas that can help support the plug-in let us know we would love to hear from you!

    General
    Let us know what you're good at and see if we can find a way for you to contribute to the plug-in.
  2. Are there any videos that help with using the plugin?
    Yes. Check out the video tutorial sectionon the main User Guide page.
  3. I'm a developer can I help contribute to the plug-in?
    Absolutely! However because the plug-in is quite sophisticated we would like a little bit of background to know where you stand as a programmer. Send us a quick profile page or your resume and we'll get back with you as soon as possible.

    Please note that we take a lot of pride in making a solid product, and before giving anyone access to the source control we like to get a feel of whether you're a good fit for the Duplicator team. Once we have formed a level of trust with you then we will add you as a contributor the main WordPress plug-in repository. Before we add you as a contributor to the main WordPress trunk, we ask developers to create an account at Assembla.com where you can share in the development effort and we can get a feel of how well you fit into the team.
  4. I'm an entrepreneur and I have some business ideas I like to share regarding the Duplicator?
    Awesome! We would definitely love to hear your ideas and if the right one pops up we would be interested in talking with you about it. However we pride ourselves in creating solid, user friendly, high quality products. A few things to know before sending your idea:

    1. The core of the plug-in must always remain free.
    2. Please don't abuse the plug-in to create random junk sites or sites that add no value to the internet. In other words would Google want to list you as being in the top of its non-paid search results?
    3. The idea must provide true value back to the end-user.
  5. What other alternative migration solutions are there besides Duplicator?
    If your unable to get the Duplicator to work on your current server we apologize! We are continually working to get the plugin to support more hosts and environments every month. With thousands of different server setups it takes time to get the plugin to work everywhere. Because we know its important for you to succeed with your migration and back-up solutions we have listed some other options that might help in your particular situation. Yes some of these plugins we would consider competition, however we realize that getting things to work on your system in your environment is ultimately what you need to happen...

    1. Backup Buddy by iThemes:
    Backup Buddy is a commercial plugin solution the runs around $75-$150 depending on the package you choose and we highly recommend it! This plugin is a full blown backup system for WordPress. Backup Buddy also supports WordPress MU installs.

    2. ManageWP:
    ManageWP is the world's first all-inclusive WordPress management console that gives users full power and complete control in managing virtually any number of WordPress sites in a single easy to use interface. This commercial solution provides custom migration and backup services.

    3. Duplicator Approved Host:
    Some users have reported success with the plugin on one server but run into issues on another server. If your still wanting to try the plugin then another alternative is to use a hosting provider that we have done most of our testing on. This will help to minimize possible server conflicts, that we are unaware of at this time. The Duplicator plugin has been tested thoroughly on these approved hosting providers. Please note that if your WordPress site is larger than 2GB then you will probably need to look into options 1 & 2 above

5. Sponsored Resources
 

Help support the Duplicator efforts by visiting our sponsors...


Commercial WordPress Plugins and Widgets... Code Canyon Scripts


Recommended WordPress resources at Amazon...
Article details
Article ID: 12
Category: WordPress Duplicator
Date added: 2011-06-14 07:39
Views: 28764

 
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